RETURN POLICY
RETURNS/EXCHANGES FAQS
Our Guarantee to You
At Atelier YL we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Return Policy Overview
We will accept returns and exchanges of eligible items in new and unused/resealable condition, in our sole discretion within 30 days of receipt with a valid proof of purchase. Shipping and handling fees will not be refunded.
Customers are responsible for return shipping costs.
To account for holiday gift giving, eligible items purchased from 10/15/23 through 12/25/23 can be returned up to January 31, 2024.
Eligible purchases from a Gift Registry are eligible for return through 90 days from event date, excluding Furniture items. Exclusions listed below apply.
How to Start a Return
Proof of Purchase
Proof of purchase is required to issue an exchange, credit or refund for eligible items. We will accept the following as proof of your purchase:
- Original Receipt (this includes printed store or gift receipt, eReceipt, or electronic order confirmation)
- Packing Slip
- Order Number
- Gift Registry Number
We are unable to accept any items for return or exchange without proof of purchase.
Credit and Refunds
We will issue a credit or refund in one of the following ways:
- With proof of purchase, the item purchase price will be refunded in the original form of payment.
- With a Gift Receipt or Gift Packing Slip, the item purchase price will be refunded by a Merchandise Credit.
- When the Gift Registry Number is presented without proof of purchase, the item’s current selling price will be refunded by a Merchandise Credit.
- Any shipping and handling charges will not be refunded and customers are responsible for return shipping costs.
